FAQ

Who are you?

Hi there! Welcome to Festive Follies! We're all about making gift-giving a breeze and adding some fun into the process. Because let's face it, who wants boring gifts? Not us! We're here to shake things up with unique and creative ideas that'll have your recipients grinning from ear to ear. So, let's dive in and spread some joy together!

What are the shipping and delivery times?

Hey party people! Here's the scoop: we ship straight from our awesome warehouses as soon as we get your order all sorted out.

Now, sometimes when the party's really poppin' and we're swamped with orders, it might take us a couple extra days to get everything out the door. So, hang tight and add a few extra days to your delivery timeline just in case.

But hey, don't sweat it! If there's gonna be a major delay in getting your order out, we'll hit you up ASAP via email or phone to fill you in.

Now, for all our pals in Singapore and the rest of Asia, your goodies usually take about 1-2 weeks to arrive. So, get ready to party with your new stuff real soon! 🎉

How can I track my package?

Once we've sent your package on its merry way, you'll find a super handy tracking number waiting for you in your order deets. Keep an eye on your inbox because we'll shoot you an email with all the tracking deets you need.

Now, the fun part! You can play detective and track your package's wild journey using the shipping company's website and that cool tracking number we gave you. So, get ready to follow your package's adventure until it lands right at your door! 🚚🔍

What happens if the estimated delivery time passed and I still did not receive my order?

Got an order MIA? No worries! Just send us your order number pronto so we can kick things into high gear and get your goodies on their way to you faster than you can say "Item received"! Shoot us a message at our Contact Us page, and we'll get those goodies to you in no time! 🚚🎉

What do I do if my product arrived damaged?

Uh-oh, did your goodies arrive looking less than stellar? No problemo! Snap a quick pic of the damage and shoot it over to us at our Contact Us page.

We're on it like a flash, but make sure to let us know within 48 hours of getting your order so we can sort you out with some shiny new stuff! 📸🛍️

Can I return my product for a refund?

You betcha! We've got a rockin' 30 day return policy, giving you 30 days from the day you get your item to kick off a return party.

To get the ball rolling on a return, just drop us a message at our Contact Us page.

Once your goodies boomerang back to our warehouse, your refund will zoom through automatically. Easy peasy! 🎉📦